Planters Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Planters customer service, archive #1. It includes a selection of 3 issue(s) reported August 4, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am struggling to find Planters Cheez Balls, a snack I loved as a child. I noticed they are being sold on Amazon for $20 per 2.75 ounce container, which seems extremely high. I have always been a loyal customer, but this price is unreasonable for me. The product is not available in stores near me in Massachusetts, despite my efforts to find it. I have checked all Walmart locations with no success. I have been eagerly waiting for the return of this snack, but I hope it can be made more accessible to everyone.
Reported by GetHuman-wattsjac on Saturday, August 4, 2018 5:24 PM
I bought two 10.3-ounce Planters mixed nuts containers with less than 50% peanuts for Christmas gift baskets, but was disappointed with the contents. The first container had mainly peanuts and almonds with very few cashews or pecans. The second container was even worse, with only around 5 pecans and 5 cashews in the entire container. Despite the high price, the mix did not meet my expectations. I regret not choosing another brand. I did not give these as gifts due to the poor quality. I have both containers, the receipt, and I am requesting a refund. Thank you.
Reported by GetHuman1851301 on Friday, December 28, 2018 7:39 PM
I have been a loyal buyer of Planters cocktail peanuts for several years, but recently, I have noticed a decline in the quality of the product. Every can I purchase now contains dark brown, bitter-tasting peanuts that are covered in hulls. This is a stark difference from what I am used to and very disappointing. I find myself having to pick through the bad peanuts to find a few good ones, which is frustrating. The image of the peanuts on the can does not match what is inside, leading to further disappointment. If this issue persists, I may need to consider switching to a different brand. I believe that I should receive reimbursement for at least three cans of cocktail peanuts at full retail price given the inconvenience. I hope this matter can be addressed promptly. Thank you for your attention to this concern.
Reported by GetHuman3981706 on Saturday, November 23, 2019 1:02 AM

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