We brought the Phillip **pus**** tv a month ago and from the start bbc iplayer never ha...

GetHuman4326740's Technical support issue with Philips Electronics from February 2020

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The issue in GetHuman4326740's own words
We brought the Phillip **pus**** tv a month ago and from the start bbc iplayer never had sound but everything else worked.**Did an update threw settings and then bbc wouldn’t even open, so we factory reset it and now we can’t open anything apart from Netflix, google and amazon prime as the other apps such as bbc keep saying FreeviewPlay can’t connect with error code FVP-*** .. we don’t have an aerial as we had it originally just running threw WiFi And iplayer worked fine just without sound. **Many thanks**Please can I have some advise on how to fix this

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Philips Electronics

Technical support issue
Reported by GetHuman4326740
Feb 4th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 153 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman4326740 started working on this issue
Feb 4th, 2020 3:59pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 5th, 2020 7:19pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 5th, 2020 7:19pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 5th, 2020 10:47pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 5th, 2020 10:47pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 5th, 2020 10:47pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 6th, 2020 1:07am
GetHuman4326740 indicated the issue is not fixed yet.
Feb 6th, 2020 6:25pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 6th, 2020 6:25pm
GetHuman4326740 indicated the issue is not fixed yet.
Feb 6th, 2020 6:27pm

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