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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jcapuano's own words
I ordered * patio doors and a window from Lowes in the middle of Dec.over $**,***. total. I was given a delivery date of Jan **, when following up I was told the delivery date was moved up to Jan **, when I called on Jan ** I was told it was moved back to Jan **, when I called on Jan **, I was told it was moved to Jan **. I then got a call back from the manager at Lowes and was told there was a quality issue with one of the doors and the new date was Jan **. I asked for them to do a partial shipment before I lose my contractor to another job and was told Pella will not do partial shipments. I understand your policy, but in a case where you are at fault, I believe you should make an exception...
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