I ordered * patio doors and a window from Lowes in the middle of Dec.over $**,***. tota...

GetHuman-jcapuano's customer service issue with Pella Windows from January 2019

5 views
 | 
23 similar
 | 
0 following
Help with my Pella Windows issue
First: share to improve GetHuman-jcapuano's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jcapuano's next move: call Pella Windows.
The best way to get your problem resolved is to tap the button below to start calling Pella Windows. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-jcapuano may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jcapuano's own words
I ordered * patio doors and a window from Lowes in the middle of Dec.over $**,***. total. I was given a delivery date of Jan **, when following up I was told the delivery date was moved up to Jan **, when I called on Jan ** I was told it was moved back to Jan **, when I called on Jan **, I was told it was moved to Jan **. I then got a call back from the manager at Lowes and was told there was a quality issue with one of the doors and the new date was Jan **. I asked for them to do a partial shipment before I lose my contractor to another job and was told Pella will not do partial shipments. I understand your policy, but in a case where you are at fault, I believe you should make an exception...
GetHuman-jcapuano did not yet indicate what Pella Windows should do to make this right.
I have an issue with Pella Windows too
How GetHuman-jcapuano fixed the problem
We are waiting for GetHuman-jcapuano to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Pella Windows's attention and get better help faster. Tap below to get started.
Having Pella Windows issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jcapuano fixes it.
This email address isn't valid

Pella Windows

Customer service issue
Reported by GetHuman-jcapuano
Jan 16th, 2019 - 9 mons ago
I have an issue with Pella Windows too
Not resolved
Seen by 5 customers so far
Similar issue to 23 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jcapuano started working on this issue
Jan 16th 4:09pm