For over three weeks Peapod has stopped sending "Order updates" This is any message nor...

GetHuman-gwinslo's customer service issue with Peapod from December 2018

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The issue in GetHuman-gwinslo's own words
For over three weeks Peapod has stopped sending "Order updates" This is any message normally coming from ******@***.com*. Every other email for sales offers, drivers updates, etc.all get delivered. Even the Credit Card Charge confirmation is received within a minute! The first time I called Peapod they got snippy and said it was my email. the next time they said they have a lot of complaints about this and they are working on it! -- For this I have re loaded Thunderbird and shut off Spam detection, I've added their emails to all my address books on my computer and my Xfinity server account. I even had an old deleted *order update message* put back in the Xfinity inbox and it was *automatically forwarded to my email.*So every thing works except ******@***.com*.*Just to add! on Peapods settings when I unchecked *I only want electronic order confirmations they did at least deliver a Paper order copy with my last order.*Now I received a Tech update with a new number and the wait time is over **mins. I'll wait a few weeks and try again!*GW

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Peapod

Customer service issue
Reported by GetHuman-gwinslo
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 223 others
0 customers following this

Timeline

GetHuman-gwinslo started working on this issue
Dec 29th, 2018 5:42pm