On April ** of this year we rented a Payless vehicle in Memphis. Approximately twenty m...

GetHuman-lucyster's customer service issue with Payless Car Rental from May 2018

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Help with my Payless Car Rental issue
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The issue in GetHuman-lucyster's own words
On April ** of this year we rented a Payless vehicle in Memphis. Approximately twenty minutes into our trip we had a blowout on a major highway. I was able to get roadside assistance two hours later. We were not able to use the car all weekend. We drove it back to the airport and reported what had happened. I then opened a ticket number with Payless. I have never received a response, even after four attempts. Their agents say they’re transferring you to a supervisor that goes to a waiting line. To add insult to injury, I received a letter stating they are going to use our credit card for repairs. I don’t want to retain an attorney over this, but I have never seen such lack of customer service like this before. I’m so frustrated with their ticket numbers and lack of courtesy that I will probably have an attorney and the better business bureau involved.

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Payless Car Rental

Customer service issue
Reported by GetHuman-lucyster
May 10th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 210 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-lucyster started working on this issue
May 10th, 2018 8:36pm
GetHuman-lucyster indicated the issue is not fixed yet.
May 10th, 2018 9:37pm
GetHuman-lucyster indicated the issue is not fixed yet.
May 12th, 2018 6:59pm
GetHuman-lucyster indicated the issue is not fixed yet.
May 13th, 2018 10:45pm
GetHuman-lucyster indicated the issue is not fixed yet.
May 14th, 2018 8:02pm
GetHuman-lucyster confirmed the issue is fixed. Hooray!
May 18th, 2018 8:58pm

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