I was on chat with PayPal customer service. Unfortunately, the person on chat didn't re...

GetHuman-siftar's Complaint issue with PayPal Smart Connect from December 2019

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The issue in GetHuman-siftar's own words
I was on chat with PayPal customer service. Unfortunately, the person on chat didn't read to what I wrote. She first asked if I had contacted the seller, after I had told her I had done so * times. She then said she would send me to an attorney. When I said the minimal amount was not enough to deal with an attorney, she sent me to another site where I had to pay to speak with an attorney and said one would contact me. Again, I don't feel it is worth getting an attorney involved for the minimal amount. She should have just said there was nothing PayPal could do unless they went to an attorney. Now my chat is locked and I can't use chat at all. At this point since PayPal is unwilling or unable to assist, there is no need to contact me. I will just consider this a loss. *Here is a transcript of the chat. *You*On Nov **th I ordered a shirt for the Christmas holiday season* Order number *****. The charge was processed via Paypal on Nov ** in the amount of $**.** to PP.VIPCS. When I had not received the shirt I questioned the shipment I was advised that they spent up to ** days to process the order, plus shipping. (Apparently from China.) At that time I told them it was already getting too late to wear for the holiday season, and the holiday would be here before I received the shirt I asked that they cancel the order and credit my account. A couple days later the company emailed and asked me to reconsider. I responded the same day and said that it was too late for the holiday season and asked again that they cancel the order and refund my charges. A couple of days later they again came back and said that once the order was processed they could expedite the shipping and asked me to reconsider. For the third time I told them it was too late for the holiday season and asked them for the third time to respect my request to cancel the order and credit my order. I did not hear back from the company until I received an email on Dec **th saying that they had posted the shirt. I again responded and said that I had requested three times that they cancel the order and credit my charges. The next day I received an email saying that since the order had been shipped they could not cancel my order. In checking the package is still in China. Since I requested three times that they cancel the order and they intentionally ignored my request and sent the order out anyway. Is there anything we can do to dispute these charges since this company is a scam? I will be happy to sent the package back once received. (That is if I ever receive it.)*Virtual Assistant avatar*Pearl Wilson, Expert's Assistant*What state is this in? And just to clarify, when was the purchase made?*You*What information do you need from me regarding my account?*Virtual Assistant avatar*Pearl Wilson, Expert's Assistant*Have you contacted the seller or manufacturer?*You*Yes, as stated I contacted them four times.*Virtual Assistant avatar*Pearl Wilson, Expert's Assistant*Anything else you want the Lawyer to know before I connect you?*You*Okay, if this has to go to an attorney it is not worth it for the minimal amount charged. I will just count this as a loss on my end and learning tool For the future please note that the company needastyle or PP.VIPCS - *****@***.com is a scammer and Paypal doesn't need to have any affiliation with them.*Virtual Assistant avatar*Pearl Wilson, Expert's Assistant*OK. Got it. I'm sending you to a secure page to join JustAnswer for only $* (fully-refundable). While you're filling out that form, I'll tell the Consumer Protection Lawyer about your situation and then connect you two.Continue **

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PayPal Smart Connect

Complaint issue
Reported by GetHuman-siftar
Dec 17th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 68 others
0 customers following this

Timeline

GetHuman-siftar started working on this issue
Dec 17th, 2019 4:20pm

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