I was approached by a rep from Star Energy Partners indicating they were checking to ma...

GetHuman-imeutych's customer service issue with PSE&G from May 2018

Help with my PSE&G issue
The issue in GetHuman-imeutych's own words
I was approached by a rep from Star Energy Partners indicating they were checking to make sure my bill was correct. With a lot of double talk I foolishly signed up for their reduced price--which turned out to be higher than what I am currently paying. I do not want to switch my supply and am requesting that this not be changed on my account. My customer number is PE*******************and my PSE&G account number is **********. Please cancel this request and continue with the current supply source. Thank you so much for your assistance with this matter.
GetHuman-imeutych did not yet indicate what PSE&G should do to make this right.
Spoke with a PSE&G representative and had the issue resolved, very helpful and addressed the situation immediately. Very pleased with the outcome
I have an issue with PSE&G too
How GetHuman-imeutych fixed the problem
I need to contact them next week
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PSE&G

Customer service issue
Reported by GetHuman-imeutych
May 17th, 2018 - 10 mons ago
I have an issue with PSE&G too
Fixed
Seen by 19 customers so far
Similar issue to 448 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Timeline
GetHuman-imeutych started working on this issue
May 17th, 2018 10:07am
GetHuman-imeutych indicated the issue is not fixed yet.
May 17th, 2018 11:08am
GetHuman-imeutych indicated the issue is not fixed yet.
May 17th, 2018 11:08am
GetHuman-imeutych confirmed the issue is fixed. Hooray!
May 18th, 2018 11:15am
GetHuman-imeutych confirmed the issue is fixed. Hooray!
May 18th, 2018 11:15am
GetHuman-imeutych confirmed the issue is fixed. Hooray!
May 18th, 2018 11:39am
GetHuman-imeutych confirmed the issue is fixed. Hooray!
May 20th, 2018 11:08am
GetHuman-imeutych confirmed the issue is fixed. Hooray!
May 20th, 2018 11:30am