For about a month now, Oral-B*P&G Consumer Care -- *****@***.com -- have given me unnec...

GetHuman2527231's customer service issue with Oral B Toothbrush from March 2019

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The issue in GetHuman2527231's own words
Obtain replacement tooth brush or reimbursement of the cost under Oral-B's * year Global Warranty for my defective product. ... For about a month now, Oral-B*P&G Consumer Care -- *****@***.com -- have given me unnecessary run around to ask Amazon, USA (from whom I had purchased the product) for settling my claim for the defective product -- Black **** Oral-B Electric Tooth Brush. The unit stopped working and was sent to your Philippine's representative, CMP, for their examination. They sent their report to the above-mentioned Consumer Care and I subsequently furnished all of the relevant information, including a scan of the product*bar code. In this behalf, my last e-mail to them still remains unanswered. Following guidance from P&G, I then sent another e-mail to: *****@***.com -- Attention: Special Handling on ** March **** -- copied below for your handy reference*review:*******@***.com *To******@***.com Mar ** at *:** AM*Kind Attention: Special Handling**Greetings PG Promotions Team: ***. A little while earlier, I spoke with a gentleman and a very *nice person -- named Jose, with ID**** at Oral-B -- who *kindly provided me your contact coordinates for referring my *unresolved issue*claim with Oral-B*P&G (as he noted that his*group only handled cases for those residing in the USA*Canada.*Hence, I'm sending this e-mail to you for help in satisfactorily*concluding my claim under Oral-B's global warranty. ***. The attached long thread of my e-mail exchange and still*perpetuating non-response and*or resolution (particularly by this*specific individual named Jayson) is self-explanatory. FYI, in*response to a request from P&G -- (*****@***.com) -- I*did complete the survey and noted my strong frustration and much*indignation for the bad and unsatisfactory customer service response*by your Oral-B*P&G team. I've provided all of the information and*documents requested from me and stand ready to send the same to*you as well, if so desired by you.***. I now await to hear from you at an the earliest possible time and*hoping that the issue of my long-awaited claim will be satisfactorily*and duly resolved. Many thanks and Cheers.....Ramesh Bhatia
Because Oral-B*P&G Customer Care Service simply gave me a run around and asked that I instead approach Amazon (from whom the product was purchased) for settlement of my claim. This, however, turned out to be false as Amazon*P&G, USA, representatives told me that they only handle claims from residents of USA or Canada and not from other countries. They asked me to go back to Oral-B*P&G for resolution of my claim.
We are prepared to handover our defective unit to Oral-B's Philippines representative (who had examined the defective unit) and would accept either a new replacement for the same unit or, alternatively, reimbursement of the cost of $***.**, for which we have already submitted our proof of purchase from Amazon.
We have been using Oral-B products for nearly three decades and have been their longstanding customers and have always enjoyed their products to our satisfaction, excepting this very specific item that has failed us now for more than once.
NA.
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Oral B Toothbrush

Oral-B Black **** Electric Tooth Brush
Customer service issue
Reported by GetHuman2527231
Mar 16th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 149 others
0 customers following this
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Timeline

GetHuman2527231 started working on this issue
Mar 16th, 2019 7:33am
GetHuman2527231 indicated the issue is not fixed yet.
Mar 16th, 2019 7:37am