I have an issue with Odeon SALISBURY. On ** October my husband and I bought tickets...

GetHuman3760764's customer service issue with Odeon Cinemas from October 2019

Help with my Odeon Cinemas issue
The issue in GetHuman3760764's own words
I have an issue with Odeon SALISBURY. On ** October my husband and I bought tickets £**.** each to see Don Giovanni and when we got to the cinema and after finally locating a member of staff we were told there were no sheets (which are always provided for Event cinema programmes) and they had not been sent. This was a pain because we could not check who was appearing in the opera. The programme was screened from Cinema * which was is fairly large and it got colder and colder. At intermission a member of staff came in and manually turned up the lights. I asked her if the heat could be turned on and she said it was not possible to do this for Screen * I also asked her if the information sheets had turned up and she said no. The programme was excellent but because of the cold air (the a*c appeared to be working??) we spent the *** minutes shivering and it took a while to get warm.**This is not the first time this has happened and we have always been given a refund and*or tickets to see something later on. After the show ended I looked for a manager but could only see two very young people behind the food counter which is why I am writing to you.**We would like a refund and*or tickets to see another show as £**.** per ticket is quite a lot for a local cinema.**I appreciate that the Salisbury Odeon is old but if it continues to operate it must have staff on hand to ensure that things run as they should.**Mary Elmer

GetHuman3760764 did not yet indicate what Odeon Cinemas should do to make this right.

How GetHuman3760764 fixed the problem
i was passing the cinema so went in and had a pleasan exchange with the manager and we have been given two passes with no end date for whatever event and cinema we choose.**Well handled Odeon and Moi!!
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Odeon Cinemas

Customer service issue
Reported by GetHuman3760764
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman3760764 shared how to fix
Seen by 15 customers so far
Similar issue to 39 others
0 customers following this
Items needed
Who made the purchase
Email address associated with the booking

Timeline

GetHuman3760764 started working on this issue
Oct 14th, 2019 8:31am
GetHuman3760764 confirmed the issue is fixed. Hooray!
Oct 14th, 2019 4:23pm