Early May waited for a relationship manager to call me back about extending my May...

GetHuman-mcjames's customer service issue with Ocwen from June 2019

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The issue in GetHuman-mcjames's own words
Early May waited for a relationship manager to call me back about extending my May **** payment to the end of the term because i was experiencing sudden financial hardships for the last two months. No one ever called back. During the last ** days of may i attempted to call Ocwen several times since i had not heard from Relationship Manager. No one was taking calls, all calls went directily into auto messaging for making payments. i attempted to make a payment on May **,**** by taking out a loan. Loan did not get into account in time and payment was declined for insufficient funds. Called Phh mortgate during that unsuccessful time of reaching out to Ocwen as they were taking over Ocwen files as of June *, **** but PHH did not have all the files yet so there was nothing they could do. Payment has since been made this month to PHH, if this May issue is not resolved I will have negative reporting on my credit history. I don't know if Ocwen honored that extension or not because there files are all screwed up going over to PHH mortgage and i never recieved any corresondence back from that confirming it or not. Phh does not show any record of it as they are still having files transfered over. i still cannot make contact with Ocwen all calls are officially being transferred directly to Phh.

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Customer service issue
Reported by GetHuman-mcjames
Jun 13th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 249 others
0 customers following this
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Email on Account
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Account Type
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GetHuman-mcjames started working on this issue
Jun 13th, 2019 1:13am