My spouse and I had he most horrible dinner experience in all our life at you Polaris P...

GetHuman1843413's customer service issue with O'Charley's, Inc. from December 2018

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The issue in GetHuman1843413's own words
Eat and have a good time ... My spouse and I had he most horrible dinner experience in all our life at you Polaris Parkway location in Columbus Ohio on Mon December **th ****. Our food was beyond well beyond the expectation of a food restaurant of you caliber. My spouse ordered the Whiskey Chicken Pasta. The chicken on the menu stated grilled chicken. She received * pieces of chicken lunch meat and barley any sauce on the noodles. We are beyond dissatisfied with the service and the poor quality of food we were serviced there. I called that location today ******** ***) ***-**** on **** Polaris Pkwy, Columbus, OH ***** I asked for the manager as was placed on hold for well over ** minutes however, I had to disconnect the call, because I was on my lunch break, which is on ** minutes. That is unacceptable and ridicules. Awful customer service.
The lack of customer service and the quality of good food
We would like an apology and a * course meal replacement
We have been dining at O'Charley's for well over **yrs
Tried calling the location and talking to the manager. However, I was placed on hold for over ** mins and still didn't get to talk to him. also called corporate and was sent to voice mail with no return call. This is absolutely ridicules. I am very disappointed in the lack of customer service you guys have.
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O'Charley's, Inc.

Food and customer service
Customer service issue
Reported by GetHuman1843413
Dec 27th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 44 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman1843413 started working on this issue
Dec 27th, 2018 8:47pm
GetHuman1843413 indicated the issue is not fixed yet.
Dec 27th, 2018 9:14pm