We just left the O’Charleys on *** Bell Road in Antioch, Tennessee. We came to O’Charle...
GetHuman-mrlp's customer service issue with O'Charley's, Inc. from September 2018
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We just left the O’Charleys on *** Bell Road in Antioch, Tennessee. We came to O’Charleys for my boyfriends’ birrhday. As the server came out of the kitchen, she spilt a tray with sweet tea all over my boyfriend and I and all over the table. I’m a server myself and I have done this a time or two. I know she was embarrassed. I’m disappointed about how the managers handled the situation. My boyfriend was completely soaked as well as his phone and wallet. We sat in obvious uncomfortable wetness trying to enjoy the meal but it didn’t happen. We were planning on going to the skate center right after eating but now we have to drive back to the other end of Nashville to change clothes and drive back which is roughly a ** minute drive. The server apologized and helped clean up the mess and another server helped her. Nothing from the other manager. As a server, I know my managers would have done anything necessary to make-up for what happened.
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