My family and myself went to your Cumming Ga location on Hwy ** this evening for your a...

GetHuman-kissacri's customer service issue with O'Charley's, Inc. from August 2018

Help with my O'Charley's, Inc. issue
The issue in GetHuman-kissacri's own words
My family and myself went to your Cumming Ga location on Hwy ** this evening for your all you can eat catfish. We were seated and waited about * min. for a waitress. It was *pm and not busy. After giving our drink order of * waters we waited over ** min. for our water. Then we had to wait for our waitress to finish her conversation about her life with the table next to ours to order our meal. During the wait we asked the Bartender who walked by to please turn on the ceiling fan and was told she didn't know how.... When the waitress came back and we tried to order * all you can eat catfish. We were told it was no longer catfish but a white fish. I asked what kind of white fish and I was told it didn't matter because it tasted the same. Confused, I asked again what type of white fish it was and was told she didn't knows and she was clearly annoyed by our question. I asked her if she could please find out what kind of fish it was and she walked away in a bit of a huff. We waited over ** min. and when she didn't come back, we got up and went to the host desk to ask for a Manager but there was no one there so we left very disappointed. We are frequent guests at this location and have NEVER experienced such poor service. Im not sure why your company would advertise something that you do not actually offer! Very unhappy about this situation as we were trying to celebrate our daughters first day middle school and drove over ** min. to be treated this way. *Thank you, Cindy Whitmire

GetHuman-kissacri did not yet indicate what O'Charley's, Inc. should do to make this right.

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I called restaurant manager
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O'Charley's, Inc.

Customer service issue
Reported by GetHuman-kissacri
Aug 3rd, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 18 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman-kissacri started working on this issue
Aug 3rd, 2018 1:10am
GetHuman-kissacri shared this issue with friends on Facebook
Aug 3rd, 2018 1:11am
GetHuman-kissacri confirmed the issue is fixed. Hooray!
Aug 3rd, 2018 4:16pm