My husband purchased two studio cycles in June of **** and one of the cycles is now not...

GetHuman3373202's Complaint issue with Nordictrack from August 2019

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The issue in GetHuman3373202's own words
My husband purchased two studio cycles in June of **** and one of the cycles is now not working. There is a part that is causing the incline*decline and the resistance to not work. I called customer service on July ** and spoke to someone about the issue and they said they would expedite the part for me to install myself!!! It is now a week later and I still have no part. I called today again and they said I should have the part tomorrow. This is really unacceptable! We spent *k on two cycles. We chose Nordictrack over Peleton and now we are sorry. Seems to me that no one really cares. I also continue to get emails asking me about how I like my cycles! Very funny! I've yet to fill out the comments about my experience! Is there anything anyone can do to remedy this??

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Nordictrack

Complaint issue
Reported by GetHuman3373202
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 221 others
0 customers following this

Timeline

GetHuman3373202 started working on this issue
Aug 5th, 2019 6:37pm
GetHuman3373202 indicated the issue is not fixed yet.
Aug 5th, 2019 11:37pm