I ordered a treadmill about a month ago. It has been shipped but it has not been deliv...

GetHuman1631379's customer service issue with Nordictrack from November 2018

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The issue in GetHuman1631379's own words
I ordered a treadmill about a month ago. It has been shipped but it has not been delivered. I received my first billing statement (which I was told I was not supposed to receive until I actually RECEIVED the product). On the statement, I see my charge for ****.** that falls under the *% APR for ** months for $***month...which is correct. HOWEVER, I also have a charge for $****.** that falls under an '** month deferred interest' charge - which is a billing error. My total statement is saying that I owe $****.** when I really owe $****.**. I have already filed a complaint with Nordic Track financing - they advised me to not pay the $** toward the deferred interest balance since it is a wrongful charge but I need you to remove it from my account.
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Nordictrack

Customer service issue
Reported by GetHuman1631379
Nov 26th, 2018 - 10 mons ago
I have an issue with Nordictrack too
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Seen by 9 customers so far
Similar issue to 41 others
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Timeline
GetHuman1631379 started working on this issue
Nov 26th, 2018 9:02pm