Hi, I’ve canceled my memebership at the location in Garnerville,NY and was taken care o...
GetHuman1961177's customer service issue with New York Sports Clubs (NYSC) from January 2019
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The issue in GetHuman1961177's own words
Hi, I’ve canceled my memebership at the location in Garnerville,NY and was taken care of my the manager named John. John explained to me that I would be responsible for a $** cancellation fee and no further charges after that. I verbally repeated and questioned that I wouldn’t be charged anything else after this $** cancellation fee and he stated “ nope that’s it” with his annoyed tone of voice and zero eye contact. Unfortunately that was lie, and I was recently had a $*** charge to my card from the club. Confused I contacted the club again, and the front desk refused to let me speak to a manager since “ there’s nothing we can do about it”. Insisting this is completely unfair, I was told “Well John doesn’t even work here anymore so we can’t even speak to him to see what happened”. This is completely ridiculous and so unprofessional. I asked to speak to another manager (Xander) only to be told “they’re all busy right now, but I’ll see if they can call you back”. I’ve called a total of * times to speak to manager, and was given an excuse as to why they couldn’t come to the phone or told I would be called back and have yet to be called back. I am extremely disappointed and disgusted with the service at this point and would like me refund please.
GetHuman1961177 did not yet indicate what New York Sports Clubs (NYSC) should do to make this right.
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