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Native Instruments Customer FAQ

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How do I Contact Native Instruments Customer Service?

The question we are asked most often is about how to talk to Native Instruments customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the return policy for Native Instruments products?

The return policy for Native Instruments products allows customers to request a refund within 14 days of the purchase date. To be eligible...
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Recent Native Instruments Customer Questions

Un module Audio Unit a signalé un problème susceptible d’entraîner une instabilité du système. Veuillez quitter et relancer Logic Pro.

Cela peut être dû à un conflit avec le plugin Audio Unit que vous utilisez. Essayez les étapes suivantes: 1. Fermez Logic Pro. 2. Trouvez le plugin Audio Unit dans votre dossier de composants, qui se trouve généralement dans Macintosh HD/Library/Audio/Plug-Ins/Components. 3. Déplacez temporairement le plugin vers un autre emplacement, comme le bureau. 4. Relancez Logic Pro pour voir si le problème persiste. Si le problème est résolu, il se peut que le plugin soit défectueux ou incompatible. Vous pouvez vérifier si une mise à jour du plugin est disponible, ou contacter le fabricant pour obtenir de l'aide. Si le problème persiste, il se peut que le problème ne soit pas lié au plugin et d'autres étapes de dépannage pourraient être nécessaires.
Asked Apr 17, 2024 2:33 PM

Impossible de mettre à jour le firmware Komplete Kontrol S88 MK3

Cela peut être dû à plusieurs raisons. Assurez-vous que votre Komplete Kontrol S88 MK3 est correctement connecté à votre ordinateur via un câble USB directement branché. N'utilisez pas de concentrateur USB. Vous devez également vous assurer que le logiciel NI Controller Editor est installé sur votre ordinateur, qui est responsable des mises à jour du firmware. Si une mise à jour du firmware est disponible, elle devrait apparaître automatiquement lorsque vous ouvrirez le logiciel NI Controller Editor. Si vous avez encore des problèmes, il pourrait être utile de désinstaller et de réinstaller le logiciel NI Controller Editor. Assurez-vous également de redémarrer votre appareil après chaque tentative de mise à jour du firmware.
Asked Apr 10, 2024 11:45 AM

I can't get the native access to work using windows 7 and kontakt 5

Native Access is compatible with Windows 7, but please ensure that your system, Kontakt 5, and Native Access all have the latest updates. If you're having trouble, try running Native Access as an administrator. This can be done by right-clicking the program and selecting "Run as administrator". If this doesn't work, please try reinstalling Native Access. Uninstall the program first, then download the latest version from the Native Instruments website and install again. Please also ensure your Kontakt 5 is updated to the latest version. If despite these steps the problem persists, there might be a compatibility issue that requires specific troubleshooting.
Asked Apr 8, 2024 7:04 PM

I CANNOT USE ANY OF MY IZOTOPE APPLICATIONS AFTER NATIVE INSTRUMENTS BOUGHT THE COMPANY.

Despite Native Instruments and iZotope forming a new technology group, each company will continue to operate independently. This means that all existing iZotope applications should continue to work as they did prior to the new alliance. If you're having trouble with your iZotope applications, it may not be directly related to the new partnership. Make sure your software is up-to-date and correctly installed. Always consider checking the system requirements for the particular software. Sometimes, compatibility issues or other technical problems may arise. If the problem still persists, you need to address it directly with iZotope's customer support as they maintain separate support teams.
Asked Mar 18, 2024 4:16 PM

does native instruments have a sales office?

Native Instruments does not have a physical sales office for direct purchases, as their distribution model is mainly through online sales. They offer their products through their official online store and authorized retailers globally. This includes both digital versions of their software which can be downloaded directly from their website, and hardware products which are shipped to you. You can access their product range and make a purchase directly from the Native Instruments online store.
Asked Feb 29, 2024 9:53 PM

Help me with my Native Instruments customer service issue

Products

What products does Native Instruments offer?

Native Instruments offers a wide range of professional music production software and hardware for both beginners and advanced musicians....
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Compatibility

Can I use Native Instruments software on both Mac and PC?

Yes, Native Instruments software can be used on both Mac and PC operating systems. Native Instruments has developed their software...
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System Requirements

What are the system requirements for using Native Instruments products?

The system requirements for using Native Instruments products vary depending on the specific product. For most software, a computer...
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Native Access

What is Native Access and how do I use it?

Native Access is a software application developed by Native Instruments that simplifies the process of managing and installing their Using Native Access is straightforward and user-friendly. After creating a Native Instruments account and downloading the application, users can log in to Native Access and enter their registration codes or serial numbers for their purchased products. Native Access will recognize these codes and link them to the user's account, making the products available for download and installation. Users can also update installed products, manage licenses, and conveniently access product documentation or support. Native Access simplifies the entire process, enabling users to easily maintain and utilize their Native Instruments software and hardware products....
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Plugins

Can I use third-party plugins with Native Instruments software?

Yes, you can use third-party plugins with Native Instruments software. Native Instruments supports a wide range of plugin formats such...
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Payment Methods

What payment methods does Native Instruments accept?

Native Instruments offers a variety of convenient payment methods to accommodate customers worldwide. We accept major credit cards,...
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Return Policy

What is the return policy for Native Instruments products?

The return policy for Native Instruments products allows customers to request a refund within 14 days of the purchase date. To be eligible...
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