I recently bought a Komplete Kontrol S** midi controller and when trying to set it up f...

GetHuman-pgdakare's customer service issue with Native Instruments from November 2018

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The issue in GetHuman-pgdakare's own words
I recently bought a Komplete Kontrol S** midi controller and when trying to set it up for my computer was having issues with getting the sounds that were programmed into the controller to work. They wouldn't make noise. I did manage to get the controller to work on my fl studios daw using the sounds already in that program. After trying a few different instructions on what to do if I couldn't get the sound on my midi controller to work I somehow made it worse. Now the controller won't work at all. In fl studios under the midi section as well as under the preference section in the Komplete Kontrol interface there were the options of:*Komplete Kontrol - **Komplete Kontrol EXT - **Komplete Kontrol DAW - **Using the Komplete Kontrol interface, under midi preferences I was able to click the boxes next to the first two options above, but wasn't able to click the box next to Komplete Kontrol DAW - *, but now after trying to figure out the problem, Komplete Kontrol - * and Komplete Kontrol EXT - * don't show up as an option anymore and the sounds are no longer displayed on my controller. How do I go about fixing this as well as finally being able to use the sounds on the actual controller? I Appreciate your help and time.
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Native Instruments

Customer service issue
Reported by GetHuman-pgdakare
Nov 28th, 2018 - 9 mons ago
I have an issue with Native Instruments too
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Nov 28th, 2018 6:52am