Solution Found: talk to real person with NSLSC. *To talk to a real person you must not...

GetHuman-kristakl's customer service issue with National Student Loan Service Center from October 2019

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The issue in GetHuman-kristakl's own words
Solution Found: talk to real person with NSLSC. *To talk to a real person you must not select any options. DO NOT select one*two for english*french! Just wait about ten seconds after the voice finishes and it will put you through to a real person.**The problem is that this step is not apparent and is not explained on the website or when you call. Most people's natural instinct is to select which language but that will only bring them on a frustrating merry-go-round of automated responses when all they wanted is to speak to a real person. NSLSC needs to either explain this step on their contact page or create an option for people to select when they call in to go straight to a real representative.

GetHuman-kristakl did not yet indicate what National Student Loan Service Center should do to make this right.

How GetHuman-kristakl fixed the problem
DO NOT select any options when you call the number, wait ten or so seconds after the first voice stops (for english or french options -do not click anything) and it will put you through to a real person
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National Student Loan Service Center

Customer service issue
Reported by GetHuman-kristakl
Oct 30th, 2019 - 2 years ago
GetHuman-kristakl shared how to fix
Seen by 181 customers so far
Similar issue to 35 others
0 customers following this
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GetHuman-kristakl started working on this issue
Oct 30th, 2019 4:55am
GetHuman-kristakl confirmed the issue is fixed. Hooray!
Oct 30th, 2019 4:56am

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