My mortgage was transferred to Mr.Cooper from Nationstar and up until June **** everyth...

GetHuman-ginnylew's customer service issue with NationStar Mortgage from August 2018

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My mortgage was transferred to Mr.Cooper from Nationstar and up until June **** everything has been going smoothly. I try to make a monthly mortgage payment and add a principle payment marked clearly on the return form along with the mortgage payment. The last few times the principle has been applied to another monthly mortgage payment for the next month. One time I got a late charge cause the principle was not the amount of the monthly mortgage payment. I have made several phone calls to no avail. I DO NOT want to give out my checking account *. I mail in payments. Is there any chance I can be transferred back to Nationstar? Mortgage *********** - * Sarah Drive, Smithtown NY ***** - phone * ***-***-****
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NationStar Mortgage

Customer service issue
Reported by GetHuman-ginnylew
Aug 14th, 2018 - a yr ago
I have an issue with NationStar Mortgage too
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Seen by 10 customers so far
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GetHuman-ginnylew started working on this issue
Aug 14th, 2018 4:49pm