Purchased a box of Ginger Snaps, a sa recent as **Dec****, my favorite cookie, but to m...

GetHuman1855796's customer service issue with Nabisco, Inc. from December 2018

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The issue in GetHuman1855796's own words
Enjoy the cookies again ... Purchased a box of Ginger Snaps, a sa recent as **Dec****, my favorite cookie, but to my surprise, they are not as gingery as I remember, or as crunchy!! Well the particular store where I purchased them, had a bad shelf life, so I chalked that up to them being not so crunchy! But they are much smaller, and again that ginger taste, if you can attempt to make them like they use to be!! I understand things and people change, but they were my all time favorite!! Thank you*P.S., whatever happened to the Oatmeal Raisin cookies, were they discontinued also? I loved them also, they were crunchy also, really enjoy your products, just had bad outing with the ginger snaps, I purchased them at a local grocer here in Columbus , Ga, at the Piggly Wiggly, on **Dec****, with the purchase price of $*.**!! For some out of date cookies! Thank you...
The cookies are smaller, shelf life, they we rd e stale, not crunchy, and the flavor was not what I remembered
I would like a fresh batch, would love for them to be as large as I remember, with that bitey , more ginger taste
Been a Nabisco fan since my childhood,
No, there is no substitute!!
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Nabisco, Inc.

Ginger Snaps
Customer service issue
Reported by GetHuman1855796
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 736 others
0 customers following this
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Timeline

GetHuman1855796 started working on this issue
Dec 29th, 2018 1:37pm