Unable to contact Docomo customer service by email

GetHuman-edstamm's customer service issue with NTT DoCoMo from October 2018

39 views | 2 similar | 1 following
Help with my NTT DoCoMo issue
First: share to improve GetHuman-edstamm's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-edstamm's next move: talk to NTT DoCoMo when they open.
NTT DoCoMo's call center is closed now. We will send GetHuman-edstamm a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-edstamm may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-edstamm's own words
Activate phone service while in the U.S. ... My Docomo phone is not working in the U.S. But the only way to contact them for customer service is by phone. This is a problem. Also, although my phone is set for English (with an English display and menus) they send me emails in Japanese. But I can't read or speak Japanese. When I try to reply to their emails, it doesn't work - the email is not delivered.
That customers whose phones are not working are not able to contact them by phone.
Customer support by email, in English.
A long time.
I've asked a Japanese speaker in Japan, via Facebook Messenger, to call them for me , but it's the middle of the night there now.
How GetHuman-edstamm fixed the problem

We are waiting for GetHuman-edstamm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get NTT DoCoMo's attention and get better help faster. Tap below to get started.
Having NTT DoCoMo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-edstamm fixes it.
This email address isn't valid

NTT DoCoMo

Docomo non-smartphone
Customer service issue
Reported by GetHuman-edstamm
Oct 2nd, 2018 - 4 years ago
Not resolved
Seen by 39 customers so far
Similar issue to 2 others
1 customer following this

Timeline

GetHuman-edstamm started working on this issue
Oct 2nd, 2018 6:03pm

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians