Movistar Customer FAQ

Sorry to hear that your Wi-Fi is not working. Firstly, check if your router is powered on and connected properly. If it's on but still not working, try resetting it. If this doesn't help, there might be an issue with your service or device. You can try rebooting your device or disconnecting and reconnecting to your Wi-Fi network. Finally, if none of these solutions work, you might be dealing with a larger network issue or outage and we suggest seeking technical support to resolve the issue. Please keep in mind to always protect your Wi-Fi password to avoid any unauthorised usage which could affect your browsing experience.

To change the bank account number associated with your Movistar account, you must follow the required steps by Movistar. Usually, you can do this through your online portal or application. However, if you encounter any difficulties changing the bank account on the portal or application, you may need to talk to a representative or visit a local Movistar shop for further assistance. It's important that you gather all necessary documentation regarding the new bank account to ensure the process goes smoothly. Remember to double-check that the new bank account details are entered correctly to avoid any future issues with your billing.

We're really sorry to hear you're having trouble with the cancellation process. We suggest verifying all the information related to your cancellation request to make sure you followed the provided steps accurately. After that, you should ideally receive a confirmation that your cancellation has been activated. If these types of issues persist, it may be necessary to attempt again or reach out directly to a Movistar customer service representative who can further assist you with the cancellation process.