Exchange not a refund

GetHuman-dbonyor's customer service issue with MovieMars.com from August 2018

Help with my MovieMars.com issue
The issue in GetHuman-dbonyor's own words
The problem was resolved when I Googled Movie Mars or went to moviemars.com got their e-mail address and e-mailed the situation to them. They responded in less than * day. ... Purchased the DVD Gun Fight at Comanche Creek with Audie Murphy. The disc is faulty and will barely play, the picture will break up into colored squares. The purchase was made through Barnes and Noble on ****** and received in the mail *******.**Barnes and Noble sent me instructions on how to return the DVD for a refund, but a refund isn't really desired. What I want is an exchange for a good playable DVD of the same movie.**I have the packing slip that Barnes and Noble sent me and the original envelope that it was received in. Would you please send me a mailing label with free shipping and tracking so I can send this to you for a replacement.**Order *: **********-***Billing address: Daryl Bonyor, PO Box ***, Timnath, CO ******e-mail: *****@***.com**Thank you. Hope to hear from you soon.**Daryl Bonyor
GetHuman-dbonyor did not yet indicate what MovieMars.com should do to make this right.
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How GetHuman-dbonyor fixed the problem
Get Human was no help. I found the e-mail for Movie Mars and explained the problem, they responded in less than a day. Problem is being resolved.
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MovieMars.com

Customer service issue
Reported by GetHuman-dbonyor
Aug 27th, 2018 - 3 mons ago
I have an issue with MovieMars.com too
Fixed
GetHuman-dbonyor shared how to fix
Seen by 13 customers so far
Similar issue to 77 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-dbonyor started working on this issue
Aug 27th 5:19pm
GetHuman-dbonyor indicated the issue is not fixed yet.
Aug 27th 6:32pm
GetHuman-dbonyor indicated the issue is not fixed yet.
Aug 27th 8:18pm
GetHuman-dbonyor indicated the issue is not fixed yet.
Aug 27th 8:23pm
GetHuman-dbonyor indicated the issue is not fixed yet.
Aug 27th 8:24pm
GetHuman-dbonyor confirmed the issue is fixed. Hooray!
Aug 28th 6:56pm
GetHuman-dbonyor confirmed the issue is fixed. Hooray!
Aug 30th 7:47pm
GetHuman-dbonyor confirmed the issue is fixed. Hooray!
Aug 31st 4:44am