HELLO , THIS IS CHERYL KUFAHL ID *********I WAS CHARGED FOR THREE FLEXSHIP ORDERS WHO C...

GetHuman4729457's Refund a Charge issue with Monat from April 2020

Help with my Monat issue
First: share to improve GetHuman4729457's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4729457 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman4729457's own words
HELLO , THIS IS CHERYL KUFAHL ID *********I WAS CHARGED FOR THREE FLEXSHIP ORDERS WHO CUSTOMERS INFO STILL HAD MY CC CARD ATTACHED. I LOGGED IN LAST WEEK AND CHANGED THE FLEXSHIP DATES. I COULD NOT CHANGE ONE DUE TO BEING LOCKED OUT OF HER ACCOUNT BUT WAS ABLE AFTER WAITING GOT * HOUR TO GET A HOLD OF CS AND YOU CHANGED THAT SHIP DATE FOR THE FLEX SHIP. THIS COST ME OVER ***$ OF WHICH I DO NOT HAVE. THIS HAS CAUSED HE TO HAVE MY ACCOUNT TO BE IN OVER DRAFT. PLEASE REACH OUT TO ME AS SOON AS POSSIBLE . I CAN NOT EVEN FIND OUT WHAT CUSTOMERS THESE SHIPMENTS WENT TO SO I CAN FOLLOW THROUGH WITH THIS MATTER. I ALSO HAD ANOTHER CUSTOMER DEBRA ILIFF THAT WAS CHARGED ALSO WHEN HER FLEXSHIP DATE HAD BEEN CHANGED AS WELL. *MY CELL PHONE NUMBER IS **********. *THANK YOU,*PLEASE HELP ME RESOLVE THIS!*CHERYL KUFAHL

GetHuman4729457 did not yet indicate what Monat should do to make this right.

How GetHuman4729457 fixed the problem

We are waiting for GetHuman4729457 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Monat's attention and get better help faster. Tap below to get started.
Having Monat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Monat

Refund a Charge issue
Reported by GetHuman4729457
Apr 28th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 158 others
0 customers following this

Timeline

GetHuman4729457 started working on this issue
Apr 28th 11:48am