Hello! I needed to download the desktop version of Minecraft for my daungter’s Minecraf...

GetHuman-eskimowi's Account Access issue with Mojang from June 2019

Help with my Mojang issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-eskimowi's own words
Hello! I needed to download the desktop version of Minecraft for my daungter’s Minecraft camp. However, I was unable to do so paying with a credit card (US -issued). I tried various cards and browsers, all to no avail. The page stopped at ‘placing order’, every time.*I finally resolved the issue by buying a prepaid certificate from a third party vendor and using that to purchase the account.*However, as my daughter is still underage, I have provide a $*.** payment with my credit card to grant permission on behalf of my child. I run into the same issue. The page gets stuck on ‘placing order’. *I understand approval, by law, can also be provided by an in person phone call. This is a time-sensitive request as my daughter already started camp. (I’ve been trying to get this resolved for a couple of days now) Any assistance you can provide to allow me to grant approval on behalf of my child is appreciated.

GetHuman-eskimowi did not yet indicate what Mojang should do to make this right.

How GetHuman-eskimowi fixed the problem
I contacted them using their contact form. I never received a response beyond a confirmation that my email was received but kept trying my credit card. App. ** hours after the contact, my credit card worked.
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Mojang

Account Access issue
Reported by GetHuman-eskimowi
Jun 11th, 2019 - a year ago
Fixed
GetHuman-eskimowi shared how to fix
Seen by 8 customers so far
Similar issue to 2111 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-eskimowi started working on this issue
Jun 11th, 2019 11:22am
GetHuman-eskimowi indicated the issue is not fixed yet.
Jun 11th, 2019 3:49pm
GetHuman-eskimowi indicated the issue is not fixed yet.
Jun 11th, 2019 3:50pm
GetHuman-eskimowi confirmed the issue is fixed. Hooray!
Jun 14th, 2019 4:44pm

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