Hello! I needed to download the desktop version of Minecraft for my daungter’s Minecraf...
GetHuman-eskimowi's Account Access issue with Mojang from June 2019
Help with my Mojang issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-eskimowi's own words
Hello! I needed to download the desktop version of Minecraft for my daungter’s Minecraft camp. However, I was unable to do so paying with a credit card (US -issued). I tried various cards and browsers, all to no avail. The page stopped at ‘placing order’, every time.*I finally resolved the issue by buying a prepaid certificate from a third party vendor and using that to purchase the account.*However, as my daughter is still underage, I have provide a $*.** payment with my credit card to grant permission on behalf of my child. I run into the same issue. The page gets stuck on ‘placing order’. *I understand approval, by law, can also be provided by an in person phone call. This is a time-sensitive request as my daughter already started camp. (I’ve been trying to get this resolved for a couple of days now) Any assistance you can provide to allow me to grant approval on behalf of my child is appreciated.
GetHuman-eskimowi did not yet indicate what Mojang should do to make this right.
I have an issue with Mojang too
How GetHuman-eskimowi fixed the problem
I contacted them using their contact form. I never received a response beyond a confirmation that my email was received but kept trying my credit card. App. ** hours after the contact, my credit card worked.
Please help with my Mojang issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman-eskimowi indicated the issue is not fixed yet.
Jun 11th, 2019 3:50pm
GetHuman-eskimowi confirmed the issue is fixed. Hooray!
Jun 14th, 2019 4:44pm
The Free, Easy Way to Move Services
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies