Moe’s Hadley, MA, Wednesday ******** approximately *:** PM.**Male employee working. I d...

GetHuman1837366's customer service issue with Moe's Southwest Grill from December 2018

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The issue in GetHuman1837366's own words
Moe’s Hadley, MA, Wednesday ******** approximately *:** PM.**Male employee working. I don’t recall seeing another employee at the time.*(If it helps to determine who he is, he may have been Spanish and his hat was on backwards.)**Smelled bad at entrance just inside door, like sewer.**So bad that my wife Sharon who is congested could actually smell it.**Two people in front of us waiting to order.**I walked by them to go see if it smelled where we would be sitting to eat, and to see if it was coming from the bathroom.**Sharon was waiting, looking at menu, clearly standing behind the two people in front of us.**It was quite clear I wasn’t trying to, or ready to order, and people were in front of us ready to order. **Employee said *-* times can I help you? *I thought he was talking to the people at counter in front of Sharon waiting to order. He may have said ‘sir!’ To get my attention. **I turned to look behind me to see him staring at me. I said no thanks. He continued to stare at me instead of helping or even looking toward the people that were waiting.**Then feeling pressured and intimidated, I said it smelled in there, and I was going over to the other area to see if it smelled over there, (where we would be sitting), and then I will come back over by my wife. I may have also said: ‘if that’s ok’.**I smelled the other area. I headed back toward Sharon.*He asked if we were staying (or similar). I said no. (Because we were quite uncomfortable at that point, not because of the smell.) *He said something like I don’t care, or similar, and definitely said ‘it’s not my restaurant’.*I said I feel like I’ve upset you by walking over there.... **We left and definitely won’t come back if he’s working. **My wife also thought it was quite strange and she was made uncomfortable by the interaction.**L L

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Moe's Southwest Grill

Customer service issue
Reported by GetHuman1837366
Dec 27th, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 83 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman1837366 started working on this issue
Dec 27th, 2018 2:28am
GetHuman1837366 shared this issue with others over email
Dec 27th, 2018 2:28am
GetHuman1837366 indicated the issue is not fixed yet.
Dec 30th, 2018 6:53pm
GetHuman1837366 indicated the issue is not fixed yet.
Dec 30th, 2018 6:54pm

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