According to the deal you have going with purchase a kids meal and get an adult meal yo...
GetHuman-adamsre's customer service issue with Moe's Southwest Grill from December 2018
Help with my Moe's Southwest Grill issue
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The issue in GetHuman-adamsre's own words
According to the deal you have going with purchase a kids meal and get an adult meal you may use the phone number associated with the rewards account if you don’t have the app downloaded. When doing that tonight at your pewaukee location we were not honored that deal because we didn’t have the app even though your email about the deal specifically states we can use the phone number if we don’t have the app. **“This email cannot be used in place of the offer that can be found in your Moe's App. If you do not have your app at the time of purchase, please provide your phone number associated with your Moe Rewards account to redeem the offer.”**So we left * entrees. Instead of honoring what the corporate email states the local store said we had to have the app. So instead of giving us $* off they wasted all * entrees. Kind of deceiving. May not be returning to moes.
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