I visited Moe's Southwest Grill today for the first time in maybe seven years, the past...

GetHuman-raderbjo's customer service issue with Moe's Southwest Grill from July 2018

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The issue in GetHuman-raderbjo's own words
I visited Moe's Southwest Grill today for the first time in maybe seven years, the past experiences I have had were good and I was in an area today that had a Moe's, so I decided to go inside and eat. I ordered two steak tacos and a meal for my child, along with a drink. I have a handful of complaints.***. I got a sweet tea, which was actually unsweetened tea. I was under the brewing station, so maybe someone had just made the tea and it was not finished, but how am I supposed to know that if there is no signage? The steak in my tacos were maybe ** degrees, nowhere near the required holding temperature. ***. The employee working the line was handling cash and food* wiping his hands (with gloves) on his dirty apron, then going back to working the line. The store was overall clean, but I won't be back. ***. We got chips with our meals and the chips were extremely stale, even though an employee was making chips. **After today's experience, I won't be back. There seems to be a lack in quality control and overall awareness of food safety & sanitation. Just wanted to share my experience today.**Thank you.

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Moe's Southwest Grill

Customer service issue
Reported by GetHuman-raderbjo
Jul 11th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 27 others
0 customers following this

Timeline

GetHuman-raderbjo started working on this issue
Jul 11th, 2018 9:33pm