I suggest tracking be updated & not stay stagnant for so long. It would be great to have support via phone call. Sometimes a voice offering reassurance is just what a customer needs.

GetHuman5905575's customer service issue with Misfit.com from March 2021

Help with my Misfit.com issue
The issue in GetHuman5905575's own words
Track an order ... My Misfits order is stuck in the same town for almost eight hours.... saying it’s in transit. It’s already a day late. Tracking isn’t updating.
Confidence dwindled that the order would make it. From my end, it seemed to be stuck or forgotten.
Offer more frequent tracking updates & a phone number... or a Live Chat that is easy to find.
I’m a newbie. Reassurance & effective communication would have helped ease a kind & educate me in what to expect.
Order
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Misfit.com

Biweekly Produce delivery
Customer service issue
Reported by GetHuman5905575
Mar 30th, 2021 - 4 months ago
Fixed
Seen by 15 customers so far
Similar issue to 88 others
0 customers following this
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Timeline

GetHuman5905575 started working on this issue
Mar 30th 8:30pm
GetHuman5905575 confirmed the issue is fixed. Hooray!
Mar 31st 11:11am
GetHuman5905575 confirmed the issue is fixed. Hooray!
Mar 31st 11:12am
GetHuman5905575 confirmed the issue is fixed. Hooray!
Mar 31st 11:17am