My Misfit Ray has stopped receiving data of my activity or my sleep.

GetHuman1528494's customer service issue with from November 2018

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The issue in GetHuman1528494's own words
I have been trying for several days to get to work, including replacing batteries I have the same problem. ... My Misfit Ray has stopped receiving data. It syncs but it shows almost no activity. I replace the batteries a few days ago but that hasn’t helped. It only occasionally flashes when I tap it. When I open the battery case and ***** it back together again, it flashes as if it is working, but then it still does not register my activity. It does vibrate and flash when I receive texts or phone calls. **Please Let me know what I can do, such as perhaps cleaning it inside the battery case.
This is especially frustrating because I have been using project satisfaction and it is important to me.
I would like to know what to do to get it working fully again.
I have been a customer since April ****.
I have already replaced the batteries, just two days ago. For the few days prior to that it was receiving no data all. Now it receives data but since it seems to be only intermittent because it is not registering as many steps as I am making and it registers no sleep at all.
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Misfit Ray
Customer service issue
Reported by GetHuman1528494
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 338 customers so far
Similar issue to 19 others
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GetHuman1528494 started working on this issue
Nov 9th, 2018 8:23am