What I expected "Windows" to do - ANSWER THE QUESTION at the end of problem!!! Was this really WINDOWS or a scam?

GetHuman-starmax's customer service issue with Microsoft - Windows from September 2020

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The issue in GetHuman-starmax's own words
*) Get an answer to the question with no way to ask anyone but ALEXA, who didn't get it at all.**) Get past the screen with the message on it. ... Received notice this morning: :(YOUR Windows PC has been infected. The following data are at risk, Facebook and email correspondence, Credit and bank information, files on your computer. Windows strongly recommends to contact technical support (incorrect grammar), otherwise we cannot guarantee your personal data.....Call *-***-***-****. All security options do not show any warnings. Is this really WINDOWS or a scam?
I had received a call the afternoon before, supposedly from WINDOWS about needing to pay $***.** or WINDOWS would shut down my computer. Have received this scam in past years. Hung up. Next day, above problem happened. Frustrating because there is no TALKING to you, AND ALEXA DOESN'T GET IT!
I still want to know if this was a WINDOWS communication I received. What method would MicroSoft or WINDOWS use to contact me if it was something REAL.
******
Shut down computer totally and incorrectly. When I turned it back on the message was gone. Checked all my security providers - no problems showing, no action s required.
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Microsoft - Windows

My computer
Customer service issue
Reported by GetHuman-starmax
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 220 others
0 customers following this

Timeline

GetHuman-starmax started working on this issue
Sep 25th, 2020 4:50pm