I gave my grandson a xbox game that I ordered from amazon.com that had a redeemable dig...

GetHuman1833250's customer service issue with Microsoft - Product Support from December 2018

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The issue in GetHuman1833250's own words
I redeem the digital prior to giving it to my grandson and now it is tell the code was already redeem. I redeem it thinking all he would need to do was to use the redeeming code I gave to download the game. ... I gave my grandson a xbox game that I ordered from amazon.com that had a redeemable digital code I redeem the code and gave to my grandson for Christmas now since I redeem it he is not able to use the code to download the game I gave his for Christmas. How This be corrected. I don't have a xbox.
I did not realize one I redeem the code and gave it to him he would not be able to use it so how do we go about correct this proble so he can start enjoying his Christmas gift?
Since I have already redeem the code how can we it it to work on his xbox?
This my first time giving some one a digital code gift.
His father try to download it on his Xbox account but since I redeem it already it keep tell it is already redeem.
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Microsoft - Product Support

Subnautica game for XBox One
Customer service issue
Reported by GetHuman1833250
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 266 others
0 customers following this
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Timeline

GetHuman1833250 started working on this issue
Dec 26th, 2018 7:19pm

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