Before contacting them, items GetHuman-bobstern may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman-bobstern's own words
I am an MCSE, MCP and * more MS certs. on * oct my W* machine experienced the BSOD. After restoring, I received an email from MS stating my *****@***.com was suspended-DUE TO SPAM. Automated system incorrectly identified spam. After multiple support tickets I spoike with a mananger whom did look into-and verified there was no spam and my accounting was accurate. However after filling in forms and waiting, my account was identified as mine (ownership verified) via email stating another email would come w*link to reset account. It never came! I have spent * daays attempting to get someone to fix-and always-"i cant help you-fill out the forms please".*Well this automated system is broken, and does not send me the next email-worthless support, and a CERTIFIED MICROSFT PROFESSIONAL who MS treats like a ******* stepchild. I cant be an MCP w*my MS account suspended.*I am caught in a catch ** no one will fix. I also cant belive that an MCP is abused in this manner-and cannot as an MCP get live assistance. Extremely dissatisified with automated process, that lacks the ability to have an intervention when managers looking into the cases see I am correct-MS is wroing-yet Nothing can be done, I have no way to help you-please fill out this form**I gave my *****@***.com as an email to send unlock details, recieved first email verifying my accoungt, stating second would arrive w*unlock link-IT NEVER CAME. * days of abuse-pure unaldulterated abuse.**SRX**********ID - SRX**********ID, tickets **********, **********, issue ********* -how many more tickets, forms and phone calls do I have to make-and promises to call back are plain lies!*This is a disgrace and an insult to MCP's*Bob Curtis
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