I accidentally have two separate Microsoft accounts. The problem is that my paid Office...

GetHuman638757's customer service issue with Microsoft - Product Support from June 2018

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Before contacting them, items GetHuman638757 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
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The issue and preferred resolution, in GetHuman638757's own words:
I accidentally have two separate Microsoft accounts. The problem is that my paid Office *** app is connected to the wrong account. I can’t access my stored files because they are in the other account.
I trust that Microsoft - Product Support will make this right and come up with a resolution that is fair.
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Microsoft - Product Support

Customer service issue
Reported by GetHuman638757
Jun 4th, 2018 - 19d ago
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Timeline
GetHuman638757 started working on this issue
Jun 4th 4:32pm