Gentlemen:**My secretary and I have worked about twenty hours together during the last...

GetHuman5217542's customer service issue with Microsoft Excel from August 2020

Help with my Microsoft Excel issue
The issue in GetHuman5217542's own words
Gentlemen:**My secretary and I have worked about twenty hours together during the last week to fill-in or complete several separate Excel Spreadsheets by filling-in the appropriate categories, or sections*boxes, within them, with the right lists of numerical values. Now that they have been filled with lists or columns of numerical values, we must sum them up or add them together. My secretary is well-familiar with Excel Spreadsheets and she told me that these Spreadsheets will not properly function. She has told me that when she "presses" the electronic "add" or "addition" button, the electronic button-command does not produce any addition. The Excel Spreadsheet software does not respond to her electronic mouse-made requests-for-addition-of-all-values-within-categories.**Please help me solve this problem so that the carefully-constructed, painstakingly-made, long vertical columns of numerical values which we arduously entered onto the Spreadsheets over many hours can now be automatically summed-up or added together.**My Excel Spreadsheet Software is Excel ****.**My secretary entered all these values on my dictation. These several draft Spreadsheets have been separately saved on my Office Computer.**To repeat, there is no "automatic add" or "automatic addition" function which is susceptible of activation by "pushing" an electronic "button" within each of the Spreadsheets, so that the long lists of numerical values which have been entered within each category or box, can be summed or added instantaneously, electronically.**I thought that this automatic-addition function was a regular, normal incident of the Excel Spreadsheet Software, already embedded within my Office Computer as a matter of course.**Here are some technical details about my computer.**I have Optiplex **** installed within a Dell CPU Tower, and Dell viewing screens.**I have Windows ** Pro, Version ****, Installed on *-**-****, OS Build *****.******Here is some further Office Computer Information for my specific device:**Device Name: D*KXN**-SICOIR**Processor: Intel(R) Core(TM) i*-**** CPU @ *.** GHz *.** GHz**Installed RAM: *.** GB**Device ID: FA*EF*FO-**DC-*BE*-****-*A****C**F****Product ID: *****-*****-*****-AA*****System Type: **-bit operating system, x**-based processor**Pen and touch: No pen or touch input is available for this display**I hope the above information is sufficient to help you provide support to me in this instance.**If not, please ask me and I will provide further information.**Please reply immediately or call me immediately at ***-***-**** or ***-***-**** to help me solve this problem.**Thank you very much.**Sincerely Yours,*CALEB BOONE ***** Main Street, Suite *** *Post Office Box *** *Hays, Kansas ******P: ***-***-*****F: ***-***-*****C: ***-***-*****E: *****@***.com*E: *****@***.com

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Microsoft Excel

Customer service issue
Reported by GetHuman5217542
Aug 31st, 2020 - 6 months ago
Fixed
Seen by 6 customers so far
Similar issue to 69 others
0 customers following this
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Timeline

GetHuman5217542 started working on this issue
Aug 31st, 2020 8:51pm
GetHuman5217542 confirmed the issue is fixed. Hooray!
Sep 1st, 2020 3:04am

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