This incident happened Michaels store ***** Sale* **** on July ********. I purchased a...

GetHuman-daraen's customer service issue with Michaels from December 2018

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The issue in GetHuman-daraen's own words
This incident happened Michaels store ***** Sale* **** on July ********. I purchased a $** Gift Card. My card was swiped and there was $** charged to my credit account. This first charge was not voided or refunded. This balance still exists on my account. The GC did not show up as having a balance on it once being checked. The clerk then ran my card again and charged the gift card correctly. This second $** charge was added to my credit account. The clerk told me she could not refund me for the first charge and told me to call *-***-Michaels. I called this number immediately in the store and was disconnected. Then the clerk who rang me out called and could not refund me and the manager was not available to help either. I later called the Michaels store ***** regarding the additional $** charge and Sale* **** and spoke to the manager named Michael who told me to come into the store and get refunded. I was not able to go into the store and get refunded due to moving across the country to Colorado. MY recepit is expring in January and really would love to be refunded for being charged $** and for the inconvenience I have been caused for just attempting to buy a simple gift card to your store. I would like to be contacted and refunded as soon as possible.

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Michaels

Customer service issue
Reported by GetHuman-daraen
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 52 others
0 customers following this

Timeline

GetHuman-daraen started working on this issue
Dec 26th, 2018 10:56pm

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