May **, *****Menards***** Menard Drive***** Menard Ave*Eau Claire, Wi *******Hello Men...

GetHuman-jorikrys's customer service issue with Menard Inc. from May 2020

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The issue in GetHuman-jorikrys's own words
May **, *****Menards***** Menard Drive***** Menard Ave*Eau Claire, Wi *******Hello Menards Staff,**I have spent a total of $***,*** Dollars in your Sterling store , the old one and now this new Sterling Store. In all this time, we have never had a discrepancy with money or materials. We have built entire houses using you.**However on October **th of ****, we charged a total of $***.**, (attached), which included ** sheets of OSB., my husband James typically picks up materials in pieces as the truck is not that strong. And as he needs them. He picked up ** of them first, then **, and what was left was ** pieces which we NEVER picked up. Come to May *th ****, we went to pick up the last **, and was told we already got them, and they don't have to prove we did, but that we had to prove we didn't. **It is not so much the $***.** that we had to spend again, for ** boards, (which by the way was $*.** a piece when we bought it the first time, and now $**.**), it is the point. I think your guard shack employees should write and sign our pick up sheet of how many pieces we have left. **Also we would like our money back, it is not fair for you to keep it, when we NEVER received our last ** boards.***Sincerely,*Jori McRae********-***-*****River Country Properties*"Call an agent who Cares"*****-***-*****Https:**www.facebook.com*RiverCountryProperties*******@***.com*http:**www.rivercountryproperties.net*https:**www.Zillow.com*Profile*agent-Broker-Realtor**The way we want it fixed is to give us our money back for one of the same two purchases.

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Menard Inc.

Customer service issue
Reported by GetHuman-jorikrys
May 27th, 2020 - a year ago
Not resolved
Seen by 24 customers so far
Similar issue to 805 others
0 customers following this

Timeline

GetHuman-jorikrys started working on this issue
May 27th, 2020 6:54pm
GetHuman-jorikrys indicated the issue is not fixed yet.
May 27th, 2020 11:15pm