We ordered some patio furniture online for pickup. Went to pick up the order and broug...

GetHuman4871854's customer service issue with Menard Inc. from May 2020

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The issue in GetHuman4871854's own words
We ordered some patio furniture online for pickup. Went to pick up the order and brought it home to put it together. After a few hours Menards called and said we had the wrong set and there was a $*** difference in price. The store manager demanded that we bring the furniture back immediately or he would call the cops. We requested that our furniture be delivered and the wrong furniture picked up and he informed that we would have to pay a delivery fee. So basically he took zero responsibility and threatened me saying that I had stolen property. He said that we should have known our order was wrong right away (the sets are very similar and the same brand so I’m not sure why the huge price difference but we ordered a rectangle table, * swivel chairs and a bench and that’s what we received)

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Menard Inc.

Customer service issue
Reported by GetHuman4871854
May 26th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 805 others
0 customers following this

Timeline

GetHuman4871854 started working on this issue
May 26th, 2020 5:05pm

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