Menards advertised a Local Pro Connection, event at the Rhinelander Menards store. Loc...
GetHuman-leolamas's customer service issue with Menard Inc. from October 2019
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The issue in GetHuman-leolamas's own words
Menards advertised a Local Pro Connection, event at the Rhinelander Menards store. Local contractors were scheduled to be at the store to assist customers with remodeling questions on Tues*Wed*Thurs from *:** - *:**pm. We arrived by *:**pm and NOT ONE contractor showed up. The Menards employees were great, but we wanted a contractor. We wasted a whole evening. We had rushed home from work, skipped dinner to get there in time, waited around for some help and NOTHING. We have a bathroom and kitchen remodeling project that we had hope to speak directly with a couple of contractors. Then on the way home we hit a deer and that was another huge problem that we would not have had if we had not gone to Menards for nothing! I realize you cannot make contractors show up, but you should at least have firm confirmations from them before you advertise it to the public. EXTREMELY DISAPPOINTED
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