On **-**-** after living the Checkout at Port Huron, MI at **:**am. I proceeded to the...

GetHuman1831469's customer service issue with Menard Inc. from December 2018

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The issue in GetHuman1831469's own words
On **-**-** after living the Checkout at Port Huron, MI at **:**am. I proceeded to the back, to pickup the ** *x*x*. I loaded my Green avalanche with the lumber and proceeded to the gate. The lady open my tail to confirm what I had and sent me on my way. After getting home I notice my tail gate handle was broken. I call and talked to the Desk manager and they ask what time were you at the store and what make and color of car, and they said the General Manager will call to let me know what they saw from the video. After several days go by I didn't receive the phone call back. I called and talked to the Desk manager again and she put me on hold, and went and talked to General Manager. The desk Manager relayed this to me from the General Manager. " I called and left a voice mail. Your tail gate handle was broke before you went in to get the lumber. You can file a report and our Lawyers will get back with you". I did not receive a phone call or voice mail from the General Manger which I can prove on by phone records. My tail gate handle was not broken when I went there and when I loaded my lumber. The lady from Menards had to break it by opening the tail gate, because there know way she could have figure out a way to open the tail gate if it was busted. The tail gate handle doesn't break by itself by driving down the road. I am a Service Manager, and I would never responded the way the General Manager did, and in my opinion he should not be a Manager at all. **Thanks Todd

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Menard Inc.

Customer service issue
Reported by GetHuman1831469
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 380 others
0 customers following this

Timeline

GetHuman1831469 started working on this issue
Dec 26th, 2018 3:03pm

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