We have purchased a snow blower on. November **,**** and I used it for the first time y...
GetHuman1682384's customer service issue with Menard Inc. from December 2018
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The issue in GetHuman1682384's own words
We have purchased a snow blower on. November **,**** and I used it for the first time yesterday since we had a snow storm and it does not run correctly! We have put fresh gas in it, and let it warm up! It still does not want to run correctly on a idle, we then decided to we wanted to exchange the unit for a different one and was told that they could not and would not do that, after I was told on the phone they would, we made the trip to*Menards (which is over an hour away) to be told they could not help us, and that we would have to travel another * hours to a repaire shop. I then called Remington about yhere product and was also given the run around! I am very disappointed in this customer service!! I myself have worked over * years in customer service and have never seen such ****!! All we want was a different unit! Because there is obviously something wrong with this one right from the factory!!!! The product we purchased was a Remington rm**** snow blower **inch, we paid over $*** for something that does not run correctly!!! Not a happy customer at all!!
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