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Menard Inc. Customer FAQ

Top Answers & How-to Guides

How do I Contact Menard Inc. Customer Service?

The question we are asked most often is about how to talk to Menard Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the Menards store hours?

Menards store hours vary by location. In general, most Menards stores are open Monday through Saturday from 6:30 am to 10:00 pm, and...
Ask any question you have about Menard Inc. customer service, get an answer now.

Recent Menard Inc. Customer Questions

Why can’t I add a new shipping address online

We apologize for any inconvenience you might be experiencing. With Menard Inc., you should be able to add a new shipping address online. This is usually done during the checkout process or in your account settings. If you're having trouble, it could be due to a technical glitch or a temporary issue with the website. Please ensure that your internet connection is stable and try again. If the problem persists, you may want to try a different browser, or clear your cache and cookies. As this is a technical issue, you could also try resetting your password, as this sometimes can resolve such difficulties.
Asked May 8, 2024 6:54 PM

Can I order a product for home delivery

Yes, Menard Inc. offers delivery services for products purchased online. When you select an item for purchase, you have the option to choose for home delivery before you proceed to checkout. Please note that delivery charges may apply based on your location and size of your order. Furthermore, home delivery is subject to product availability and delivery location.
Asked May 1, 2024 9:00 PM

Can an order be delivered to my home

Yes, Menard Inc. offers home delivery for orders. You can choose the home delivery option during the checkout process. However, delivery charges may apply depending on the size of the order and your location. Please note that not all products may be eligible for home delivery. Ensure to check the availability and delivery options for the product before placing an order.
Asked May 1, 2024 9:00 PM

My car was damaged when being loaded by Menard's staff

We're truly sorry to hear about your circumstance. Generally, Menard Inc. adheres to rigorous measures to ensure the safety of our customers' property. Any case of damage should be reported immediately to store personnel. They'll work with you to address the situation following company policies and terms. Each case is unique and the resolution may vary accordingly.
Asked Apr 14, 2024 2:17 PM

I can not finish my order on the website, The Submit button does not work.

We're sorry to hear about your trouble with the ordering process on our website. It could just be a temporary glitch. We suggest trying a few things: clear your browser cache, try another browser, or check if your device's software needs updating. Please make sure all the required fields are filled out, too. Sometimes missing information might stop the system from proceeding. If you're still having issues afterwards, we're deeply sorry for the inconvenience and we're constantly striving to improve your shopping experience.
Asked Apr 11, 2024 10:25 PM

Help me with my Menard Inc. customer service issue

Feedback and Complaints

How Do I Log a Complaint to Menards

If you have a problem with any of Menards products or services, you can always log a complaint. There are plenty of ways for you to...

How Do I Give Feedback About My Experience to Menard?

Menard tries to deliver the best experience to all its customers. Unfortunately, that is not always possible. There are plenty of ways...

How do I file a complaint with Menards?

If you are unhappy with your Menards purchase, product or purchasing experience, there are avenues that you can pursue to log a complaint....

Returns and Exchanges

What is Menard's return policy?

Menard Inc. has a straightforward return policy to ensure customer satisfaction. If you are not pleased with a purchase, you can return...

Can I return items purchased online to a physical store?

Yes, you can return items purchased online to a physical store. Menard Inc. offers the convenience of returning online purchases at...

Ordering and Payments

Can I cancel or change my order?

Yes, you can cancel or change your order with Menard Inc. However, it depends on the status of your order. If your order has not been...

What payment methods does Menards accept?

Menards Inc. accepts various payment methods to ensure a convenient shopping experience for customers. We gladly accept major credit...

Price Match and Discounts

Do you offer a price match guarantee?

Yes, we offer a price match guarantee at Menard Inc. If you find a lower price on an identical item at another retailer, we will match...

Are there any special discounts or promotions available?

Yes, Menard Inc. regularly offers special discounts and promotions to provide great value to its customers. These discounts can vary,...

Store Information

What are the Menards store hours?

Menards store hours vary by location. In general, most Menards stores are open Monday through Saturday from 6:30 am to 10:00 pm, and...
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