MedSolutions Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about MedSolutions customer service, archive #1. It includes a selection of 1 issue(s) reported April 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Claim # [redacted] | Reference # [redacted]7 - CIGNA - Patient: L. K. Fuqua
I had an MRI on my right knee on January 8, [redacted], and I paid $[redacted]. The procedure was approved by CIGNA and GPA. Despite this, Spring Diagnostics and Imaging said it would go towards my deductible. CIGNA sent a payment check (Check No. [redacted]) to MEDSOLUTIONS on February 9, [redacted], for $[redacted].50, and it was cashed on February 25, [redacted]. I've been dealing with VNS Consultants and Jamie Palermo, who claim they haven't received the payment or say it's a pre-payment. I request a full reimbursement of $[redacted] with the receipt. CIGNA/GPA and ELAP are assisting with a reference number. Please help me as VNA Consultants seem to be causing issues, especially with four more MRIs scheduled soon. Thank you.
Reported by GetHuman-leannkae on Friday, April 9, 2021 12:52 PM
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