Hello!*My name is Dhara, and I visited one of the plano locations in Texas on the **th...

GetHuman2078230's customer service issue with Massage Envy from January 2019

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The issue in GetHuman2078230's own words
Hello!*My name is Dhara, and I visited one of the plano locations in Texas on the **th of January, ****. My husband had booked me a surprise massage for an hour. I had never been to massage envy before. It was my first time ever, so not knowing how things work at this company, I expected for the staff there to show me things, ask questions, etc. *When I went into the room, my areas selected were more than what i filled out on the tablet outside in the waiting area. *So upon informing my lady, she went out and corrected it. And she asked what areas i would like to cover. I mentioned and feet because i had plantar fascitis. Throughout the massage she talked more than needed, however she was super sweet, and knowledgible and massage was really good. But after an hour, i was surprised why didnt she go to my feet, she said its an hour and she forgot to massage the feet. *Well i didnt say anything then, because I didnt wanted to be rude on her face. She said she could do it next time. I didnt wanted all of the hour just to be focused on neck. I felt cheated. I went to the reception, but since there were few more customers, i didnt wanted to make a scene. I asked the receptionist If I can tip her, again she was sweet and massage was good. So I wanted to add a gratuity. I was informed my husband had taken care of it. Now, i felt even worse. *I know i should have called or informed much earlier, but my schedule has been really busy.

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Massage Envy

Customer service issue
Reported by GetHuman2078230
Jan 30th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 45 others
0 customers following this

Timeline

GetHuman2078230 started working on this issue
Jan 30th, 2019 9:35pm