Kelli Palmer here I had appointment today at Briargate location in Colorado Springs at...
GetHuman-kellispa's customer service issue with Massage Envy from December 2018
8 views | 32 similar | 0 following
Help with my Massage Envy issue
First: share to improve GetHuman-kellispa's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kellispa's next move: try the Massage Envy help center.
Massage Envy doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kellispa will want to follow the link below to head to their help center. We will check on GetHuman-kellispa later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kellispa may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-kellispa's own words
Kelli Palmer here I had appointment today at Briargate location in Colorado Springs at *:** that I did not get an voice confirmation for. I was later told Auto conf called and claimed someone hung up. So as no vmail I did not remember and was off today and available. I could say your fault technically as no confirmation message. I never miss appointments i’ve Been a member for a longgggg time threaten to charge me was not cool to a loyal customer. The front desk when I shared I never miss appointments wanted to tell me indeed one time in early **** I missed an appointment to make me wrong when I am already upset. So i’ve Forgot twice in maybe ** years? I’d say that pretty good for a business woman that travel for work **% of the year. There are lots of options for me to get massages and treating loyal customers rude is not a way to keep my business. I can see if I missed often. This is what loyalty gets me? I also have had my appointments moved several times on me the past * months and no one felt bad for me about all the changes. *I original signed up in Rockwall Texas and now live in Colorado Springs. If I am charge anything or my pre pays taken from me I’ll have to leave massage envy I know you have policies but there needs to be something said about how we treat loyal customer with you for years as in this day and age there is a lot of competitors willing to take my *,*** plus dollars each year!
GetHuman-kellispa did not yet indicate what Massage Envy should do to make this right.
I have an issue with Massage Envy too
How GetHuman-kellispa fixed the problem
We are waiting for GetHuman-kellispa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.