Kelli Palmer here I had appointment today at Briargate location in Colorado Springs at...

GetHuman-kellispa's customer service issue with Massage Envy from December 2018

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The issue in GetHuman-kellispa's own words
Kelli Palmer here I had appointment today at Briargate location in Colorado Springs at *:** that I did not get an voice confirmation for. I was later told Auto conf called and claimed someone hung up. So as no vmail I did not remember and was off today and available. I could say your fault technically as no confirmation message. I never miss appointments i’ve Been a member for a longgggg time threaten to charge me was not cool to a loyal customer. The front desk when I shared I never miss appointments wanted to tell me indeed one time in early **** I missed an appointment to make me wrong when I am already upset. So i’ve Forgot twice in maybe ** years? I’d say that pretty good for a business woman that travel for work **% of the year. There are lots of options for me to get massages and treating loyal customers rude is not a way to keep my business. I can see if I missed often. This is what loyalty gets me? I also have had my appointments moved several times on me the past * months and no one felt bad for me about all the changes. *I original signed up in Rockwall Texas and now live in Colorado Springs. If I am charge anything or my pre pays taken from me I’ll have to leave massage envy I know you have policies but there needs to be something said about how we treat loyal customer with you for years as in this day and age there is a lot of competitors willing to take my *,*** plus dollars each year!

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Massage Envy

Customer service issue
Reported by GetHuman-kellispa
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 32 others
0 customers following this

Timeline

GetHuman-kellispa started working on this issue
Dec 29th, 2018 8:49pm

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