On *********, I bought a bag of your various Halloween candies.*It was a $*.** bag of...

GetHuman5305842's Complaint issue with Mars Chocolate from September 2020

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The issue in GetHuman5305842's own words
On *********, I bought a bag of your various Halloween candies.*It was a $*.** bag of **.** oz for "peanut & caramel lovers" at my local Family Dollar store ****** located at *** S. Market Street in Brenham, TX ***** and the purchase was around the time of **:**:**. I made the purchase by itself as an impulse on the way out of the store from the Halloween display.*I opened several pieces including the Milky Way and saw immediately that they were old (pale color & dusty looking). Some of the Twix bars were melted and flat and it was impossible to get the wrapper off. Since these were in the Halloween section - I THOUGHT they were fresh since the EXPIRATION DATE WAS *******. I stopped eating any more of the contents because THEY WERE OLD!!!*Here is the expiration and packaging info:******** ***CG*PA***As a consumer, it made me feel that any old candy was sent out because it was Halloween candy and would not be opened until Oct. **st. I am VERY DISAPPOINTED IN THIS PRODUCT AND YOUR COMPANY. YOU NEED TO CHECK YOUR INVENTORY BUT THESE ARE ALREADY OUT THERE IN THE STORES! *I FEEL SORRY FOR THE KIDS THAT OPEN THESE MINI CANDY BARS AND FIND WHAT I FOUND - THEY ARE NOT EDIBLE!! THIS MAKES YOUR COMPANY LOOK REALLY BAD AND PEOPLE LIKE ME WHO HAVE TRUSTED IT FOR YEARS, ONLY TO BE EMBARRASSED BY OFFERING AN OLD CANDY PRODUCT.*I will be taking this bag back to the store but this appears to be an inventory and distribution problem. *I will expect a response from your company by email or phone directly and await your reply. **From a very disappointed consumer,*Patricia Turner

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Mars Chocolate

Complaint issue
Reported by GetHuman5305842
Sep 27th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 135 others
0 customers following this

Timeline

GetHuman5305842 started working on this issue
Sep 27th, 2020 4:39pm