We have purchased two Manitowoc ice machines from Wang Bangalore . Unfortunately the b...

GetHuman-alexgeor's customer service issue with Manitowoc Ice from May 2018

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The issue in GetHuman-alexgeor's own words
We have purchased two Manitowoc ice machines from Wang Bangalore . Unfortunately the bigger machine stopped functioning last nov **** and was reported to the service . They found the compressor was to be changed and after waiting for * months a new compressor was installed and the machine did not work . They said to wait for another compressor since the compessor was not suitable for this machine . These days was very difficult for us to manage .It was summer season and we were very much in need for this machine .We reported this to Mr Sanjeev (Wang Bangalore ).He said that it was due to our hurry they purchased a local compressor for our machine. So we have to wait for two weeks (what he said) but for its original compressor to arrive from US. After calling him continuosly the compressor arrived afterthree months .Installing the new compressor the machine is being over heated and the room were the compressor is kept is full of heat Now the machine is kept off .We have lost ourbussiness*since last * months . Then we asked for a replcement or refund for this machine . It is not pissible to use this machine again since it has been expermented twice with non suitable compressors . Mr Sanjeev Banglore agreed to replace the machine on the condition for bearing the transportation cost of the machine from delhi .now they are saying its not possible. Spending this amount of money and getting such a bad service is difficult to bear for a coustomer . The overheating of the machine will cause damage to the machine .This is only due to the companys inefficiency . We are expecting your reply soon our address . HOTEL VISMAYA . KATTAKADA .TRIVANDRUM attaching the bill copy below

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Manitowoc Ice

Customer service issue
Reported by GetHuman-alexgeor
May 23rd, 2018 - 2 years ago
Fixed
Seen by 15 customers so far
Similar issue to 309 others
0 customers following this
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Timeline

GetHuman-alexgeor started working on this issue
May 23rd, 2018 4:18pm
GetHuman-alexgeor indicated the issue is not fixed yet.
May 24th, 2018 12:12am
GetHuman-alexgeor indicated the issue is not fixed yet.
May 24th, 2018 3:39am
GetHuman-alexgeor confirmed the issue is fixed. Hooray!
May 25th, 2018 5:08am
GetHuman-alexgeor indicated the issue is not fixed yet.
May 25th, 2018 5:08am

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