Our HSA debit card is being rejected --it has happened twice --The account is in my nam...

GetHuman-millertp's customer service issue with Main Source Bank from June 2018

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The issue in GetHuman-millertp's own words
activate my card ---for some reason the card is deactivated and there is several thousand dollars in the account. Some call center person said there is no $$ in the account and has no idea why it is inactivated. I have received no information from anyone-- ... Our HSA debit card is being rejected --it has happened twice --The account is in my name. Thomas P. Miller
I am tired of typing--this is crazy
this is an easy fix---
* years
I went to website and tried to follow the instructions for the transition and of course that did not work either
I have an issue with Main Source Bank too
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Main Source Bank

HSA account from Mainsource
Customer service issue
Reported by GetHuman-millertp
Jun 4th, 2018 - a yr ago
I have an issue with Main Source Bank too
Fixed
Seen by 6 customers so far
Similar issue to 257 others
0 customers following this
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-millertp started working on this issue
Jun 4th, 2018 1:58pm
GetHuman-millertp indicated the issue is not fixed yet.
Jun 4th, 2018 3:06pm
GetHuman-millertp indicated the issue is not fixed yet.
Jun 4th, 2018 3:16pm
GetHuman-millertp indicated the issue is not fixed yet.
Jun 4th, 2018 3:20pm
GetHuman-millertp indicated the issue is not fixed yet.
Jun 5th, 2018 4:17pm