Name Tzvi Grodzinsky*Address **** **TH AVE **D Brooklyn New York ******Telephone Numb...

GetHuman643328's customer service issue with Maclaren from April 2018

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The issue in GetHuman643328's own words
Name Tzvi Grodzinsky*Address **** **TH AVE **D Brooklyn New York ******Telephone Number H. ********** C. ***********Product Code RSE***** *VIN ************** *PO Number PO****** *Batch Number CW**HE **Please Describe the Fault: Please see the attached store receipt where the rocker was purchased as well as images of the damaged position locks. The rocker can only be used in the flat position where the locks are not used, if we incline the rocker with the locks a few moments later with a small movement of the baby the rocker crasher to the flat position. This startles the baby and can be very hazardous to the child, I would like for you to take this matter seriously because i don't realy have much use out of this being that the baby can only be flat on his back and not in a more sitting position. I also want to make you aware that after i purchased this item a year and a half ago i emailed you with my complaint and never got a response back, i packed away the rocker and forgot about it, now that i had my second baby i took it out again and would like to be able to use this fully and for a longer period of time. PLEASE let me know how you can assist me.
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Maclaren

Customer service issue
Reported by GetHuman643328
Apr 30th, 2018 - a yr ago
I have an issue with Maclaren too
Not resolved
Seen by 5 customers so far
Similar issue to 22 others
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Timeline
GetHuman643328 started working on this issue
Apr 30th, 2018 7:32pm
GetHuman643328 indicated the issue is not fixed yet.
May 1st, 2018 11:15pm
GetHuman643328 indicated the issue is not fixed yet.
May 4th, 2018 4:08am